📦 Shipping Policy

1. Shipping & Fulfillment Overview

All orders are made to order and fulfilled by our trusted production partner Printful — a global print‑on‑demand and fulfillment provider.
Printful prints, packs and ships products directly to your customers on our behalf.

👉 For the official, up‑to‑date details on shipping methods, delivery speeds and regions, visit
➡️ Printful Shipping Information: https://www.printful.com/shipping

This page explains our local processing and EU‑specific legal information.

2. Shipping Destinations

We currently ship to all European Union countries via the WooCommerce checkout shipping zones.

If your country does not appear during checkout, please contact us before placing your order.

3. Order Processing & Fulfillment Time

Made‑to‑order production: typically 2–5 business days before shipping starts.
(This is Printful’s average production time.)
Orders are processed only on business days (Mon–Fri).

Fulfillment time may vary due to seasonal demand or product type.

4. Estimated Shipping Times (After Fulfillment)

Shipping times depend on destination and selected method in checkout.

Estimated delivery (after fulfillment):

🇪🇺 EU countries: ~5–20 business days typical (standard flat rate)

⚠️ These are estimates only — actual delivery may vary due to carrier performance, weather, or peak season traffic.
For the most accurate current shipping times, refer to Printful’s page:
➡️ https://www.printful.com/shipping

5. Shipping Costs

Shipping charges are calculated at checkout based on:

Destination country
Product type
Number of items

Printful’s shipping rates change over time and vary by product category. For up‑to‑date official shipping rates, see
➡️ Printful Shipping Rates & Delivery: https://www.printful.com/shipping

6. VAT, Taxes & EU Compliance

Under EU law, VAT applies to orders shipped within the EU, and how it’s calculated depends on several factors, including where the product is fulfilled and your VAT registration status.

Generally:

VAT is charged according to the destination country’s VAT rules.
Printful is registered for VAT in the EU and applies required VAT at checkout where applicable.

You are responsible for providing accurate VAT/OSS/IOSS details if needed.

For detailed VAT application info, see Printful’s VAT guidance:
➡️ https://help.printful.com/hc/en-us/articles/4402032573586-How-is-VAT-applied-to-EU-bound-orders

7. Tracking & Delivery Confirmation

After your order ships, you will receive a shipping confirmation email with a tracking link, so you can follow delivery progress.

Tracking may take up to 24 hours to become active after the shipment is created.

8. Customs, Duties & Additional Fees

When shipping within the EU, customs duties are typically not charged.

For shipments from outside the EU (e.g., if Printful fulfills from non‑EU locations), duties or additional VAT may apply under local rules.
Your local postal service or customs office determines these charges.

9. Failed Delivery or Address Issues

Please ensure your shipping address is accurate at checkout.

We are not responsible for delays or non‑delivery due to:

Incorrect or incomplete address
Customer not available for delivery
Re‑delivery costs

Returned packages may incur reshipment charges.

10. Lost, Damaged, or Missing Orders

If your order arrives damaged or is lost in transit:
✔ Contact us within 7 days of delivery
✔ Provide your order number and photos (if damaged)

We will work with Printful and carriers to resolve the issue promptly.

11. Legal & Consumer Rights (EU)

In addition to this Shipping Policy, your rights as an EU consumer include:

Right to clear pricing (including VAT visible at checkout)
Right to delivery within a reasonable timeframe
Right to contact customer support for missing or defective goods

This policy applies in conjunction with our Terms & Conditions and your statutory EU consumer rights.

12. Contact Information

If you have any questions about shipping, please contact us:

📧 info@itshirts.it

You may also contact Printful support directly:
➡️ https://www.printful.com/contacts

13. Transparency Notice

Fulfillment, shipping rates, delivery estimates, and shipping method options are controlled by Printful and may be updated from time to time.
We rely on Printful’s official shipping info and our linked pages above to ensure accuracy.

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