1. Overview
All products are made-to-order and fulfilled by our trusted production partner Printful, a global print-on-demand provider.
Because items are custom-printed for each order, Printful does not accept standard returns for buyer’s remorse.
This policy explains how defective, damaged, or incorrect items are handled according to EU consumer rights.
Official Printful guidelines:
➡️ Printful Returns & Refunds: https://www.printful.com/returns
2. What Can Be Returned
We accept returns only for the following reasons:
- Defective or damaged items
- Incorrect item received (wrong product, size, or print error)
- Missing items from your order
All claims must be reported within 7 days of delivery.
3. Reporting a Problem
If your order is defective, damaged, or incorrect:
- Contact us at info@itshirts.it
- Provide:
- Your order number
- Photos of the item (showing defect or damage)
- Short description of the issue
We will review the issue and initiate a replacement or refund through Printful.
4. Refunds
Refunds are handled via Printful and may include:
- Replacement product shipment
- Full or partial refund depending on the issue
Important:
- Refunds are issued to the original payment method
- Processing times may vary (usually 5–10 business days after approval)
For official Printful refund info:
➡️ https://www.printful.com/returns
5. EU Consumer Rights
Under EU law, you have the following rights:
- Right to receive goods as described and free from defects
- Right to have defective or damaged items repaired, replaced, or refunded
- Right to clear and timely information about returns and refunds
Note: Because our products are custom-made, you cannot return an item simply because you changed your mind, in accordance with EU regulations on personalized goods.
6. Non-Returnable Items
- Custom-printed clothing or merchandise without defects
- Gift cards, downloadable products, or digital content
7. Shipping Costs for Returns
- Returns due to defects or mistakes on our/Printful’s part are fully covered by Printful.
- For items returned without defect (not normally allowed), the customer is responsible for shipping.
8. Lost or Damaged During Return
If a package is lost or damaged during return shipping:
- Notify us immediately
- Keep proof of postage or tracking
- We will work with Printful to resolve the issue
9. Exchanges
- Exchanges are handled as new orders
- You can request a replacement for damaged or incorrect items
- Printful will cover shipping for defective replacements
10. Contact Information
Questions regarding returns or refunds:
📧 info@itshirts.it
Printful support: https://www.printful.com/contacts
11. Transparency Notice
All returns and refunds are handled through Printful, our fulfillment partner.
Policy details, including approved reasons for returns, processing times, and refunds, are subject to Printful’s current terms:
➡️ https://www.printful.com/returns